RETURNS & REFUNDS POLICY

• Care Direct does not provide free return shipping.
• Customers are responsible for the cost of returning items unless they are faulty.

Most Care Direct items are bespoke, custom-sized, or made to your specifications.
Therefore:

❌ These items cannot be returned or refunded

unless they are faulty, damaged, or not as described.

This exemption is permitted under the Consumer Contracts Regulations 2013 for goods made to a customer’s specification.

If your product is not custom-made, you may return it within 30 days of delivery if:

• It is unused
• It is in original packaging
• It is in resaleable condition

Customers must notify us before returning an item.
Refunds are issued after inspection and do not include original postage costs.

If an item arrives damaged or faulty:

1. Contact us within 48 hours
2. Provide photos showing the defect
3. We will assess and offer one of the following:
   • Replacement
   • Repair
   • Refund

These rights align with the Consumer Rights Act 2015

Unauthorised returns cannot be accepted and will be returned to the customer at their cost.

To request a return or report a fault, contact:
📧 sales@directmanufacturing.co.uk

📞 0113 240 5815

Please include:

• Order number
• Description of the issue
• Photographs (if faulty)

• Refunds will be issued to the original payment method.
• Allow 5–10 working days for processing.
• We reserve the right to refuse refunds for returned items that are not in suitable resaleable condition.